1. Information We Collect

We may collect the following information:

  • Name
  • Company name
  • Email address
  • Phone or WhatsApp number (if provided)
  • Information submitted through contact or service request forms
  • Technical data such as IP address, browser type, and pages visited (for analytics)

We do not knowingly collect sensitive personal data.

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries or service requests
  • Provide and manage our services
  • Communicate regarding proposals, updates, or onboarding
  • Improve website performance and user experience
  • Comply with legal or regulatory obligations

We do not sell or rent your data.

3. Cookies & Analytics

Our website may use cookies or similar technologies to analyze traffic and improve functionality.
You may disable cookies through your browser settings.

4. Data Sharing

We may share information only with:

  • Trusted service providers (hosting, analytics, email tools)
  • Legal authorities if required by law

All partners are required to keep your data secure.

5. Data Security

We apply reasonable administrative and technical safeguards to protect your data.
However, no online transmission is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may request:

  • Access to your data
  • Correction or deletion
  • Withdrawal of consent

Requests can be sent to: sweet.minds@sweetmindstravel.com (or your preferred contact email)

7. Policy Updates

We may update this policy from time to time.
Changes will be posted on this page with a revised date.

8. Contact

For privacy-related questions, contact:
Sweet Minds LLC
Website: https://sweetmindsllc.group

Refund & Cancellation Policy

Last updated: December 2025

Sweet Minds LLC provides customized, service-based hospitality and eco-operations support. Due to the nature of our services, the following refund policy applies.

1. Service-Based Work

All services are custom, project-based, or retainer-based.
Once work has begun, refunds are generally not available.

2. Assessments & Consultations

  • Fees paid for assessments, consultations, audits, or strategy work are non-refundable once delivered or initiated.
  • If a session is canceled by the client with at least 24 hours’ notice, rescheduling may be offered at our discretion.

3. Ongoing Services & Retainers

  • Monthly or ongoing services may be canceled with written notice.
  • Cancellation applies to future billing only.
  • No refunds are issued for completed work or time already allocated.

4. Exceptional Circumstances

Refunds may be considered only if:

  • Services were not delivered at all, and
  • No work, documentation, or coordination has started

Approval is at Sweet Minds LLC’s sole discretion.

5. Third-Party Costs

We are not responsible for refunds related to:

  • Contractors
  • Suppliers
  • Third-party service providers
  • Government or permit fees

These are governed by the respective provider’s policies.

6. Chargebacks

Clients agree to contact us first to resolve concerns before initiating chargebacks.
Unwarranted chargebacks may result in service suspension.

7. Contact

Questions regarding refunds or cancellations:
sweet.minds@sweetmindstravel.com

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